A thorough expert evaluation of your interface: where users get stuck, hesitate, or drop off - and why.
Can users find what they need without having to think about it?
Do buttons, forms and notifications behave the way users expect?
Is the interface copy clear, consistent, and free of jargon?
Tested across multiple browsers and accounts, with data bleed between sessions flagged as an additional observation.
Scope, target audience and critical user flows are defined.
Heuristic evaluation and cognitive walkthrough performed by the expert in person, recorded on video.
Findings report covering blocking issues and friction points, plus an edited video summary.