Independent expert research into application and process usability, carried out by an experienced human - based on heuristic evaluation and cognitive walkthrough, not user panels.
A human eye, for human users.
Problems rarely manifest on the screen alone. Just as often, they live in what happens before and after the interface.
Navigation, interaction patterns, readability and consistency - tested against recognised usability heuristics and 35+ years of IT experience.
The end-to-end user journey, including emails, confirmation texts and links - where processes most often break down in practice.
No test panel, no synthetic users, no AI. An expert walking through your system in person, able to put a finger directly on what goes wrong - and why. Method - heuristic evaluation & cognitive walkthrough
Not just what goes wrong, but why - and what a realistic fix looks like within your technical context.
No involvement in building or design. Findings without conflicts of interest.
Blocking issues and friction points - what stops users, and what irritates them.
Scope, target audience and critical user flows are defined.
Heuristic evaluation and cognitive walkthrough performed by the expert in person, recorded on video.
Findings report covering blocking issues and friction points, plus an edited video summary.
Fixed scope, fixed price range - based on the value of expertise, not billable hours.
Prices excl. VAT. Travel costs, extra revision rounds, or scope that only surfaces during intake are always discussed upfront - never invoiced afterwards without agreement.