The user journey doesn’t stop at the screen. EyeLevel UX follows the entire process - from first click to confirmation email.
The full route a user takes to reach a goal, across multiple channels.
Emails, confirmation texts and links - unclear copy and broken links often surface here.
What happens as a user moves from app, to email, to website?
Standaard and Uitgebreid packages include a flow map as actually experienced by the user, with findings mapped onto it.
A process that works on paper can still stall on a single unclear confirmation email.